Terms & conditions
The Shipper/Client acknowledge and accept these terms and conditions and relieves & indemnify OneWindowLogistics, herein & after referred as OneWindowLogistics from all types of liabilities, responsibilities, claims, proceedings, suits, etc. against any damage, loss or expense suffered in connection with the services rendered hereunder and also agreeing that OneWindowLogistics will only be responsible for the carriage of document/parcel which is the only function and responsibility of OneWindowLogistics.
By signing this form, the client confirms that he has understood and agrees on all the rates, notes and terms and conditions stated on this and attached page of this agreement and any other annexure(s) attached.
OneWindowLogistics Consignment Note: The Consignment Note of OneWindowLogistics (CN)/CWB/HAWB is non-negotiable and the shipper/Sender acknowledges that it has been prepared by the Shipper/Sender or by OneWindowLogistics staff on behalf of the Shipper. The Shipper/Client confirms that all the information provided to OneWindowLogistics while Booking the shipment are complete and correct including Shipper and consignee details, goods value declaration etc. In case of any incorrect information or declaration in the CN, the Shipper/Client acknowledge that OneWindowLogistics will be absolved from any liability or responsibility pertaining to loss, damage or expense suffered by the Shipper/Client.
No Variation: These terms and conditions are applicable on all courier and logistics services provided by OneWindowLogistics to the Shipper/Client hereunder. No employee, agent of OneWindowLogistics or anyone else has any authority to change any of these terms and conditions, or make any promise on behalf of OneWindowLogistics which is in addition to or conflict with these Terms and Conditions.
Right of Inspection of Shipment: OneWindowLogistics has the right, but not the obligation, to inspect any shipment including without limitation opening the shipment if required by law and/or regulations. In this regard, the Shipper/Client agrees that OneWindowLogistics may open and inspect a shipment for any reason at any time.
Lien of Goods Shipped: OneWindowLogistics shall have a lien on any goods shipped for all freight Charges, Octroi, duties, advances or any other charges of any kind payable by the Shipper/Client hereunder and may refuse to surrender possession of the goods until such charges are paid by the Shipper/Client.
Limitation of Liability: The liability of OneWindowLogistics for any loss or damage to the shipment (which term shall include all document or parcels consigned to OneWindowLogistics under the OneWindowLogistics consignment note) is limited to the lesser of:
5(a) Rs. 100 (Rupee One Hundred Only in case of all shipments with origin and destination within Pakistan) or Rs. 100 per KG for Cargo (Rupee One Hundred in case of all shipment with origin and destination within Pakistan), US$ 100 (United States Dollar One Hundred Only in case of a shipment with international origin and destination).
Consequential Damages Excluded: OneWindowLogistics shall not be liable for any consequential or special damages or other indirect loss, whether or not OneWindowLogistics had knowledge that such damages might be incurred, including but not limited to loss of income, profit, interest, use of contents or loss of market.
Liabilities Not Assumed: The Shipper/Sender acknowledges that the consignment/shipment shall be transported by road and/or air and shall therefore be exposed to all risks associated with such mode of transportation. Subject to the aforesaid, OneWindowLogistics will endeavor to exercise its best efforts to provide expeditious delivery in accordance with regular delivery schedule; however, OneWindowLogistics will not, under any circumstances, be liable for delay in pick up, transport or delivery of any shipment regardless of the cause of such delay. Further OneWindowLogistics shall not be liable if a shipment is lost, damaged, misdelivered or not delivered because of circumstances beyond its control.
7(a) “Act of God” for example earthquake, cyclone, storm and flood or “force majeure” for example war, plane crash or embargo or caused by mishap with OneWindowLogistics.
7(b) The act, default or omission of the Shipper/Client/Client, or any other party who claims an interest in the shipment (including violation of any terms and conditions hereof) or any person other than OneWindowLogistics or of any Government officials or of the Postal service forwarded or other entity or person to whom a shipment is tendered by OneWindowLogistics or transportation to any location not regularly served by OneWindowLogistics regardless of whether the Shipper/Client/Client reported or had knowledge of such third-party delivery arrangements.
7(c) The nature of the shipment for any defect, characteristic, inherent vice thereof, even if known to OneWindowLogistics when the Shipper/Client accepted it.
7(d) Electrical or magnetic energy erasure or other such damage to electronic or photographic images or recording in any form.
Claims: Any claim must be brought by the Shipper/Client/Client and delivered in writing to the office of OneWindowLogistics nearest the location at which the shipment was accepted within 30 days of the date of such acceptance; no claim may be made against OneWindowLogistics outside of this time limit.
8(a) No claim for loss or damage will be entertained until all transportation charges have been paid. The amount of any claim may not be deducted from any transportation charges owed to OneWindowLogistics.
8(b) OneWindowLogistics does not maintain records relevant to a shipment of more than 45 days. It will therefore be unable to refer to or produce any such record where it is notified for the same after expiry of the said period of 45 days from the date of shipment.
Insurance: It is mandatory upon shipper to arrange for insurance of all shipments through OneWindowLogistics or any insurance company. OneWindowLogistics liability for loss, pilferage, damage or delay of shipments is limited to Rs. 100/= (Rupees One Hundred only) per domestic consignment and Rs. 1,500/= (Rupees Fifteen Hundred only) per international consignment. No claim will be entertained by OneWindowLogistics exceeding these amounts. Shipments of undeclared value shall be accepted for carriage and delivery “On Shipper’s Risk Alone”.
Lawfulness of Shipment/Goods: It is hereby undertaken and confirmed by shipper/client that the shipment/goods being stored/transported hereunder through OneWindowLogistics have been acquired by the Shipper/Client lawfully and no law whatsoever has been breached in acquisition thereof. It is further undertaken and confirmed that all the relevant and necessary documents pertaining to the shipments/goods are in possession of Shipper/Client who will be liable and responsible to provide all and any document as and when required by OneWindowLogistics for their onward submission to any Government Agency/Department/Authority etc.
10(a) It is further undertaken and confirmed that the Shipper/Client shall make himself and/or any documents whatsoever available at all material times and in the event that OneWindowLogistics and/or any Government Agency/Department/Authority etc. has any query in relation to all and any aspect of shipments/goods.
10(b) It is further undertaken and declared that OneWindowLogistics, being only responsible for warehousing/transportation of shipments/goods of Shipper, any liability, loss, claim, demand, action, proceeding etc. as may occasion to OneWindowLogistics shall be made good and be fully indemnified by the Shipper/Client in relation thereto.
10(c) All shipments/items are legal commodities and are allowed by Pakistan and international law and do not contain any banned or dangerous items.
Flash Messages: Shipper/customer has no objection if OneWindowLogistics sends its promotional and operational messages on his/her given contact numbers/address.
Payment Mode: Settlement of invoice will be only through crossed cheques in favor of OneWindowLogistics (in accordance with the invoice raised from the services). OneWindowLogistics will not be liable for any losses resulting if cash or any other mode of payment is used by client.
Material Not Acceptable For Transportation: OneWindowLogistics will not accept cash, prize bonds/defense saving certificates, negotiable bonds, antiques, open/bearer cheques, works of art, bullion, jewelry, negotiable instruments, stamps, precious metals/stones, liquor, loose powder drugs, narcotics, heroin, dyes, oily stuff, gums, pastes, magnetic metals/materials, liquids, perishables, grease, glues, battery cells, firearms & explosives, pornographic/smuggled goods and imported medicines from India, IATA restricted articles, shipments/envelopes containing hate or threatening material against President, Prime Minister, Governor, Ministers, MNs, MPAs and high officials of Government, Judiciary, Armed Forces, any religion or sector, against any individual, group or organization, and any item the carriage of which is prohibited by any law, regulation or statute of any provincial or federal Government of Pakistan, and mail/parcels on P.O. Box addresses.
In compliance with Pakistan Post Office Act-1898, OneWindowLogistics would not accept letters or postcards as their carriage is the exclusive privilege of the federal government.
Taxes: GST and any other taxes imposed by local, provincial and federal Government of Pakistan will be applicable.
Rates: Rates will be increased on a yearly basis with mutual understanding at a certain percentage.
Weight: Dense or volumetric weight will be charged, whichever is higher.
International: OneWindowLogistics limits the liability for any loss, damage or delay of your shipment or any part of it as follows:
17(a) OneWindowLogistics shall act as an agent for its customers and not as a transport undertaking according to the Warsaw Convention (1929), or the Warsaw Convention as amended by The Hague Protocol (1955), or the Montreal Protocol No. 4 (1975) or Montreal Convention (1999) and subsequent legislation, when consigning documents or goods with a particular carrier whether it be by air, road, rail or sea for onward carriage and without prejudice to its general rights.
17(b) OneWindowLogistics shall act as an agent when consigning documents or goods with a particular carrier whether it is by air, road or rail for onward carriage and without prejudice to its general rights or subrogation hereunder. OneWindowLogistics may take suitable action for the recovery of compensation for any loss or damage to goods/documents if authorized in writing by the customer, subject to the condition that all costs, charges and expenses will be paid by the customer.
17(c) If OneWindowLogistics has a liability to shipper for whatever reason including but not limited to breach of contract, negligence, willful act or default and none of the above conventions referred to in clause 17(a) apply compulsorily, or such liability is not governed by any of the above-mentioned conventions or any other law or convention which applies compulsorily, or it relates to any services not being carried by road or air, the shipper agrees that the liability of OneWindowLogistics by way of damages is limited to a sum not exceeding as mentioned in clause 5(a).
